The Conflict Expert

The Conflict Expert Complaints Procedure:

Please contact me with details of your complaint.

1. All complaints will be acknowledged in writing within 5 working days of receipt
2. All complaints will be investigated and responded to within 21 working days of
receipt. Should further time may be required to investigate, the complainant will be informed in writing to that effect.
3.  At the conclusion of the complaints-handling process, a complainant may, in certain circumstances, refer the matter to the Civil Mediation Council (CMC). Such referrals are considered having regard to whether the matters raised could amount to Serious Professional Misconduct and could thereby meet the requisite high threshold of seriousness. Please note that, as a CMC referral relates only to matters which could give rise to Serious Professional Misconduct, this is not a route to compensation, redress, or resolution, and cannot be used to appeal, change, or otherwise alter or overrule the outcome of a CHP. Further information is available at: www.civilmediation.org/concerns

Details of the CMC’s appeal processes can be found here: Civil Mediation Council Complaints.

Written records of any complaints received will be saved for at least three years.