We’ve all had arguments and disagreements with people that leave us angry, upset and in search of revenge. I saw this recently whilst trying to negotiate an agreement for a client with somebody who had not only done a job badly for him but had caused a huge amount of stress and anxiety at a very difficult time in his
We use all three types of communication; aggression, assertiveness and non-assertiveness, especially in times of conflict. From a young age, we were taught when they help us to get what we want and when they can be dangerous. If you were raised in a violent household, you probably learnt early on that being aggressive will lead to more violence. You
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Being aggressive is not the same as being assertive. There is a difference between the two terms and being aware of it will help you deal with conflict better. This is especially important if you are managing people or in relationships which require a great deal of expressing what you want and need for you (both) to benefit. I know
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